Privacy Policy

Helios Universal Group ("we," "us," or "our") operates heliosuniversalgroup.com and related digital properties including the Heliosphere streaming platform and associated mobile and television applications. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, use our streaming services, or otherwise interact with our company.

By accessing or using any Helios Universal Group digital property, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

1. Information We Collect

Information you provide directly

• Name and email address when you contact us or subscribe to communications
• Messages and correspondence submitted through our contact form
• Any information you voluntarily submit when engaging with our services

Information collected automatically

When you visit our website or use our platforms, we and our third-party partners may automatically collect:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring URLs and search terms used to find our site
• Device identifiers and mobile device information
• Viewing activity and content preferences on streaming platforms

Information from third-party services

We may receive information about you from third-party services such as Google Analytics, advertising networks, and social media platforms if you interact with our content on those services.

2. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve our website and streaming platforms
• Respond to your inquiries, partnership requests, and support questions
• Send you company updates, announcements, and marketing communications (where you have opted in)
• Analyze usage patterns to improve content, design, and user experience
• Serve relevant advertising through Google AdSense and other advertising partners
• Comply with legal obligations and enforce our terms
• Detect and prevent fraud, abuse, or unauthorized access
• Understand audience demographics and content performance

3. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to operate our services and deliver a personalized experience. For full details on the types of cookies we use and how to manage them, please see our Cookie Policy.

Types of cookies we use

• Essential cookies — required for the website to function correctly
• Analytics cookies — help us understand how visitors use our site (Google Analytics)
• Advertising cookies — used by Google AdSense and advertising partners to serve relevant ads
• Preference cookies — remember your settings and choices

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our services. For details on opting out of Google advertising cookies, visit adssettings.google.com.

4. Third-Party Services

Our website and platforms integrate with third-party services that have their own privacy policies. These include:

Google Services

• Google Analytics — website traffic and behavior analysis. Google Privacy Policy
• Google AdSense — display advertising. Google Privacy Policy
• Google Play — app distribution for HelioVision, HelioVision+, and Heliosphere Media Network
• Site Kit by Google — site performance and analytics integration

Other services

• WordPress — website content management platform
• Microsoft Store — app distribution for Heliosphere Media Network desktop application
• CoinGecko — HelioCoin market data display
• CDN and hosting providers — for content delivery and video streaming

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies directly.

5. Advertising

We participate in the Google AdSense program and may display advertisements on our website served by Google and its advertising partners. Google uses cookies to serve ads based on your prior visits to our site and other websites across the internet.

Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and other sites on the internet. You may opt out of personalized advertising by visiting Google Ads Settings or by visiting aboutads.info.

We do not sell your personal information to advertisers. Advertising data collected through Google AdSense is governed by Google's privacy policy.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers — third-party vendors who assist us in operating our website and services, bound by confidentiality obligations
• Legal requirements — when required by law, court order, or governmental authority
• Protection of rights — to protect the rights, property, or safety of Helios Universal Group, our users, or others
• Business transfers — in connection with a merger, acquisition, or sale of company assets, where your information may be transferred as a business asset
• With your consent — in any other circumstance where you have given explicit consent

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions and email communications are retained for up to 3 years. Analytics data is retained in accordance with the data retention settings of the respective third-party platforms.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request deletion of your personal information, subject to certain exceptions
• Opt-out of marketing — unsubscribe from marketing communications at any time using the link in any email we send
• Cookie control — manage cookie preferences through your browser settings or our cookie consent tools
• Do Not Track — our website does not respond to Do Not Track signals at this time

To exercise any of these rights, contact us at contact@heliosuniversalgroup.com.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at contact@heliosuniversalgroup.com and we will take steps to delete that information.

10. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: